Frequently Asked Questions
Everything you need to know about your Keychron experience.
When will my order be shipped?
Orders are typically processed within 2 business days. Once shipped, you will receive a tracking number via email. Delivery times vary by region but generally take 7-15 business days for international shipping.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations and are the responsibility of the customer.
What is your return policy?
We offer a 7-day return policy for products in their original packaging and condition. Please contact our support team to initiate a return request. Shipping costs for returns are generally non-refundable.
Are Keychron keyboards compatible with Mac and Windows?
Absolutely. All Keychron keyboards come with a system toggle that allows you to switch between macOS/iOS and Windows/Android modes, including dedicated keycaps for both layouts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options available at checkout.
Does my keyboard come with a warranty?
Yes, we provide a 12-month limited warranty that covers any manufacturing defects in materials and workmanship under normal use.